Alliance Express: Feedback and survey form for customers in Boston and Eastern Massachusetts

The Alliance Express - 11 Broadway, Chelsea, MA 02150 Tel: 1-800-448-4328

Please help us serve you better by completing our feedback form

About You
Full Name:
Acct. Number
Address
City
State:	Zip code:
Phone:
E-mail address:
If you contacted us by telephone, please rate
The customer care representative's courtesy and professionalism.
The ease in getting to the proper department or individual
If you spoke with a Sales Representative, please rate
The salesperson's courtesy and professionalism.
The salesperson's promptness for your appointment.
The sales person explained the service being offered in an understandable manner and made me feel comfortable.
The sales person's promptness in providing a written proposal:
Sales Representative's name
If you received an oil delivery from us please rate
The arrival of your order compared with the anticipated time of delivery.
The driver's courtesy and professionalism.
The driver's appearance and uniform.
If you scheduled a service call or had new equipment installed
When you set up the appointment how were you treated
Was the technician/installer on time?
Please rate the technician/installer's courtesy, professionalism, and appearance.
Overall how would you rate your experience with us?
If you know the technician/installer's name, please provide:
If you spoke to our Billing Department
Billing Representative's Name:
Billing Rep's courtesy and professionalism.
Billing Rep's ability to answer your questions fully.
Overall how would you rate your experience with our billing department?
Please provide any comments or suggestions that will help us serve you better:

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The Alliance Express - 11 Broadway Chelsea, MA 02150